Shipping policy

Welcome to SaazRang. We are committed to ensuring that your order is processed and delivered safely and on time. Please read the following Shipping & Delivery Policy carefully before placing an order on our website.

1. Order Processing

Once an order is successfully placed and payment is confirmed, SaazRang will begin processing your order.

Orders are generally processed within the estimated processing time mentioned on the product page or during checkout. Processing times may vary depending on product availability, order volume, customization requirements, or other operational factors.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, product type, or applicable shipping service.

Any applicable taxes or additional charges will be displayed during checkout wherever applicable.

3. Delivery Timeline

Delivery timelines provided on our website are estimated and may vary depending on the customer's location and the shipping service used.

Delivery may be affected by factors including:

  • Weather conditions

  • Public holidays and festivals

  • Courier delays

  • Natural disasters

  • Government restrictions

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances beyond our control

SaazRang will make every reasonable effort to ensure that orders are delivered within the estimated timeframe. However, SaazRang shall not be responsible for delays caused by circumstances beyond its reasonable control.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct name, phone number, house or flat number, street, city, state, and PIN code.

SaazRang shall not be responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If an order is returned to SaazRang due to an incorrect address, unsuccessful delivery attempts, or the recipient being unavailable, additional shipping charges may apply for re-delivery.

5. Courier Delivery Attempts

Our courier partners may make multiple delivery attempts before returning an undelivered order to SaazRang.

Customers are requested to ensure that someone is available to receive the package at the provided delivery address and to remain reachable on the registered phone number.

If the customer is unavailable or refuses to accept the package, the order may be returned to the sender.

6. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through your registered email address, phone number, SMS, WhatsApp, or other available communication channels.

Customers can use the tracking information provided to monitor the status of their shipment.

Tracking updates may take some time to appear after the order has been handed over to the courier partner.

7. Delayed or Undelivered Orders

If your order is delayed beyond the estimated delivery period, customers are requested to contact the SaazRang Customer Support Team using the contact details provided on our official website.

SaazRang will coordinate with the relevant courier partner and make reasonable efforts to assist in resolving the issue.

However, delivery delays caused by courier partners, weather conditions, natural disasters, government restrictions, or other circumstances beyond SaazRang's control may not be eligible for compensation.

8. Damaged or Tampered Packages

Customers are advised to carefully inspect the package at the time of delivery.

If the package appears visibly damaged, opened, or tampered with, customers should record an unboxing video starting from the unopened package and continuing until the complete product is visible.

An unboxing video is mandatory for processing claims related to damaged products, missing items, or incorrect products.

Any such issue must be reported to SaazRang within 48 hours of receiving the order.

Claims submitted without the required unboxing video may not be accepted.

9. Missing or Incorrect Products

If you receive an incorrect product or any item is missing from your order, please contact the SaazRang Customer Support Team within 48 hours of delivery.

Customers must provide the required order details, photographs, and a complete unboxing video for verification.

After reviewing the claim, SaazRang will determine the appropriate resolution in accordance with its Return & Exchange Policy.

10. Cash on Delivery (COD)

Cash on Delivery (COD) is available only on selected products and serviceable locations.

COD orders may be subject to confirmation before dispatch. SaazRang reserves the right to cancel or refuse COD orders that cannot be verified or that appear suspicious or fraudulent.

Customers are requested to accept and pay for COD orders only after verifying the order details.

11. International Shipping

Unless specifically stated otherwise on the website, SaazRang currently ships orders only within India.

If international shipping is offered in the future, applicable shipping charges, customs duties, import taxes, and other charges will be the responsibility of the customer unless otherwise stated.

12. Changes to Delivery Information

If you need to update your delivery address or other shipping information after placing an order, please contact SaazRang Customer Support as soon as possible.

Address changes may not be possible once an order has been dispatched.

SaazRang shall not be responsible for delivery issues caused by changes requested after dispatch or by incorrect information provided by the customer.

13. Contact Us

For questions regarding shipping, delivery status, delayed orders, or other delivery-related concerns, please contact the SaazRang Customer Support Team using the contact details provided on our official website.

We will make every reasonable effort to assist you and ensure a smooth shopping experience.

SaazRang reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice. Any changes will be effective once published on this website.