Return & Refund Policy

At SaazRang, we carefully inspect and pack every order to ensure that our customers receive their products in proper condition. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be accepted.

Please read this policy carefully before placing an order.

1. Eligibility for Returns and Exchanges

Returns or exchanges are accepted only in the following situations:

• The product received is damaged or defective.

• The wrong product has been delivered.

• An item is missing from the order.

Any return or exchange request must be raised within 48 hours of receiving the order.

Requests submitted after 48 hours of delivery may not be accepted.

2. Unboxing Video Requirement

For any claim related to a damaged product, missing item, defective product, or incorrect product, a complete unboxing video is mandatory.

The video must be recorded continuously from the time the package is unopened and sealed until the package is opened and the complete product is visible.

The unboxing video should clearly show:

• The original package and shipping label.

• The condition of the package before opening.

• The complete opening process.

• The product received and any damage or issue.

Claims submitted without a valid unboxing video may not be accepted.

3. Conditions for Return

To be eligible for a return or exchange, the product must:

• Be unused and unworn.

• Be in its original condition.

• Have all original tags and packaging intact.

• Not have any stains, odors, damage, or signs of use.

• Be returned with all accessories or items originally included with the order.

Products that have been used, washed, altered, damaged by the customer, or returned without original packaging and tags may not be accepted.

4. Non-Returnable Products

Returns or exchanges may not be accepted for products that:

• Have been used, worn, washed, or altered.

• Are damaged after delivery due to customer handling.

• Are returned without original packaging or tags.

• Have been damaged due to improper care.

• Are returned after the 48-hour reporting period.

• Do not meet the eligibility requirements mentioned in this policy.

Due to the nature of certain products, some sale, clearance, customized, or specially made products may be non-returnable unless they are received damaged, defective, or incorrect.

5. Return Request Process

To raise a return or exchange request, customers must contact the SaazRang Customer Support Team within 48 hours of receiving the order.

Customers may be required to provide:

• Order number.

• Registered name and contact details.

• Clear photographs of the product.

• Complete unboxing video.

• Description of the issue.

SaazRang will review the submitted information and determine whether the return or exchange request is eligible.

6. Return Approval

Once the return request is reviewed and approved, SaazRang will provide further instructions regarding the return process.

Customers should not send products back to SaazRang without receiving prior approval or return instructions.

Any product returned without prior approval may not be accepted.

7. Exchange

If an incorrect, damaged, or defective product is received and the claim is approved, SaazRang may offer an exchange or replacement, subject to product availability.

If the same product is unavailable, SaazRang may offer an alternative resolution, including a refund where applicable.

8. Refunds

If a refund is approved, the applicable refund amount will be processed through the original payment method used for the order, subject to the applicable payment gateway and banking processes.

For orders cancelled by SaazRang or payments deducted without successful order processing, refunds will be initiated within 7 business days from the date of cancellation or confirmation of the failed transaction.

The time taken for the refund to appear in the customer's account may vary depending on the payment gateway, bank, card issuer, or financial institution.

9. Refund for COD Orders

For eligible Cash on Delivery (COD) orders, if a refund is approved, SaazRang may request the customer's bank account or UPI details to process the refund.

Customers are responsible for providing accurate refund details.

SaazRang will not be responsible for delays or failed refunds caused by incorrect bank or UPI information provided by the customer.

10. Return Shipping

If the product is confirmed to be damaged, defective, or incorrectly delivered due to an error on the part of SaazRang, the applicable return shipping arrangements will be communicated to the customer.

If a return is requested for any reason that is not covered under this policy, SaazRang may decline the request or the customer may be responsible for applicable shipping costs.

11. Product Care and Natural Variations

Many SaazRang products may be handcrafted, handwoven, embroidered, or made using delicate fabrics.

Minor variations in color, texture, weave, print, or embroidery may naturally occur and are not necessarily considered defects.

Differences caused by photography, lighting, screen resolution, or device settings are also not considered valid reasons for return or refund.

Customers are advised to follow the recommended product care instructions to maintain the quality and longevity of their products.

12. Order Cancellation

Customers may request cancellation of an order only before the order has been dispatched.

Once an order has been shipped, cancellation requests will not be accepted.

If an order has already been dispatched, the customer may need to follow the applicable return process, subject to the eligibility requirements of this policy.

13. Fraudulent or Misuse of Return Policy

SaazRang reserves the right to refuse returns, exchanges, or refunds where there is evidence of fraud, misuse, repeated unreasonable claims, product tampering, or violation of this policy.

14. Changes to This Policy

SaazRang reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Any changes will become effective once the updated policy is published on the SaazRang website.

15. Contact Us

For any questions or concerns regarding returns, exchanges, or refunds, please contact the SaazRang Customer Support Team using the contact details provided on our official website.

SaazRang